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Purchased Items/Data not working or missing
Purchased Items/Data not working or missing
Cassandra Campbell avatar
Written by Cassandra Campbell
Updated over a week ago

Whenever you make a purchase in BDO! (formerly Sumo) it is tied to your SiteID, not your BDOW! account.

Each Purchase is unique and applied only to the SiteID that you made the purchase on.

If you change your BDOW! install code, all of your settings, data, and purchases will disappear. You can correct this by going back to the SiteID associated with your purchases. If you don't know what it is, Send us an Email ticket and we can help find it for you.

But, I made all these new configurations and changes to all of my Apps, and I don't want to lose all my signups!"

We know, and we're sorry! If you have a special situation Send us an Email ticket and we can see if there's something we can do for you, but be prepared to go back to your old SiteID.

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