Skip to main content
All CollectionsTroubleshooting
Wordpress Plugin "Connect" Button Issues
Wordpress Plugin "Connect" Button Issues
Cassandra Campbell avatar
Written by Cassandra Campbell
Updated over a week ago

Connect Button is not Responsive

The connect button for the BDOW! (formerly Sumo) Wordpress plugin acting non-responsive is usually caused by localized issue, such as browser cache or cookies. Other plugins in your Wordpress can cause issues as well, such as Privacy Badger. Here are a few things you can try:

  • Clear your browser cache and then restart your browser

  • Clear your cookies for your site ONLY

  • Check for plugins that can be causing issues, such as Privacy Badger

  • Try testing by logging into your Wordpress backend in a fresh incognito/private browser window

If you take those steps and are still having issues, just send us a message here and we'd be happy to help!

Did this answer your question?